Teaching is fun. But teaching and learning situations bear the potential for conflict. With this book, the author elaborates on potential catalysts for conflict and provides strategies to professionally cope with these situations. While presenting best practice examples, he ponders alternative courses of action and delivers help for confident and competent teaching. The author also conveys concise background information on group processes. Because of its practical relevance, the book is not onl…
Referring to the KOSMOS project, the article examines the significance of quality in academic continuing education, the requirements directed at quality management, and options for development in the project. The focus is on new programmes for non-traditional target groups.
The article focuses on the approach of the VHS Osterholz-Scharmbeck to enhance inclusion in adult education centres with quality management. For this purpose, further needs and requirements must be determined, didactics and methodology developed, and customer communication adapted.
